Returns & Exchanges

We want your Kadori piece to feel right in the room. Because furniture is bulky, expensive to transport, and often handled through supplier and delivery partners, returns must be reviewed carefully before approval.

Return eligibility

To request a return or exchange, contact us with your order number, item name, reason for return, and clear photos of the product and packaging. We will confirm whether the item is eligible based on condition, delivery status, supplier rules, and the nature of the request.

Items generally need to be unused, unassembled beyond inspection, clean, undamaged, and returned with original packaging where possible. Please do not dispose of packaging until you are sure the piece is suitable and the order has been inspected.

Items that may not be eligible

  • Items that have been used, stained, altered, washed, repaired, or damaged after delivery.
  • Items without sufficient packaging for safe return transport.
  • Final-sale, clearance, customised, or made-to-order items where marked as such.
  • Products that do not fit due to unmeasured access routes, room constraints, or building restrictions.
  • Natural variation in wood grain, tone, stone pattern, fabric texture, or other material characteristics.

Return shipping & handling

Approved returns may require return shipping, collection, repacking, inspection, restocking, or failed-delivery handling charges. These costs vary by item size, location, delivery partner, and supplier requirements.

If a return is approved, we will outline the expected process and any known deductions before arranging the return. Please do not send items back without written instructions from Kadori.

Exchanges

If you would prefer a different item, size, or finish, contact us as soon as possible. Exchanges depend on stock availability, supplier approval, delivery status, and whether the original item is eligible for return.

Damaged, incorrect, or missing items

If your order arrives damaged, incorrect, or incomplete, contact us promptly with photos of the product, packaging, shipping label, and issue. Keep all packaging until the claim is resolved, as suppliers and delivery partners may require it for assessment.