Returns & Exchanges

We want your Kadori piece to feel right in the room. Because furniture is bulky, expensive to transport, and often handled through supplier and delivery partners, returns must be reviewed carefully before approval.

Return window & eligibility

You may request a return or exchange within 30 days of delivery. Contact us with your order number, item name, reason for return, and clear photos of the product and packaging. We will confirm whether the item is eligible based on condition, delivery status, supplier rules, and the nature of the request.

Items generally need to be unused, unassembled beyond reasonable inspection, clean, undamaged, and packed safely in the original packaging where reasonably possible. Please do not dispose of packaging until you are sure the piece is suitable and the order has been inspected.

Items that may not be eligible

  • Items that have been used, stained, altered, washed, repaired, or damaged after delivery.
  • Items without sufficient packaging for safe return transport.
  • Final-sale, clearance, customised, or made-to-order items where marked as such.
  • Products that do not fit due to unmeasured access routes, room constraints, or building restrictions.
  • Natural variation in wood grain, tone, stone pattern, fabric texture, or other material characteristics.

Return shipping & handling

For approved change-of-mind returns, the customer is responsible for return shipping, collection, repacking, storage, failed-delivery, and handling costs where applicable. Original delivery, assembly, storage, and special-handling fees are not refundable once incurred.

A 15% restocking fee may apply to approved change-of-mind furniture returns, delivery refusal, no-fit delivery, failed delivery, or returns requiring exceptional supplier or delivery handling. This fee is waived for approved damaged, defective, incorrect, or incomplete-item claims.

If a return is approved, we will outline the expected process and any known deductions before arranging the return. Please do not send items back without written instructions from Kadori.

Exchanges

If you would prefer a different item, size, or finish, contact us as soon as possible. Exchanges depend on stock availability, supplier approval, delivery status, and whether the original item is eligible for return.

Damaged, incorrect, or missing items

If your order arrives damaged, incorrect, or incomplete, contact us within 5 days of delivery with photos of the product, packaging, shipping label, and issue. Keep all packaging until the claim is resolved, as suppliers and delivery partners may require it for assessment.