Terms of Service

These Terms of Service set out the basic conditions for using the Kadori website and placing an order with us. By browsing the site or purchasing from Kadori, you agree to use the store lawfully and to provide accurate information during checkout and customer-care communication.

Product information

We work to present product information, photography, descriptions, dimensions, and finish details as accurately as possible. Furniture materials may show natural variation, and colours may appear differently depending on lighting and screen settings.

Where supplier information is incomplete, we may describe the design and intended use while avoiding unverified specifications. If a detail is essential to your purchase decision, please contact us before ordering.

Orders & acceptance

Submitting an order does not always mean the order has been accepted for fulfilment. We may need to verify product availability, delivery feasibility, address details, payment status, supplier confirmation, or potential listing errors before proceeding.

We reserve the right to cancel or refuse an order if an item is unavailable, incorrectly priced, restricted from delivery, affected by a listing error, or otherwise unable to be fulfilled. If payment has already been captured for an order we cannot fulfil, we will arrange an appropriate refund.

Pricing & availability

Prices, promotions, product availability, delivery services, and estimated timelines may change. If a material error is discovered in pricing, product information, or availability, we may contact you to confirm whether you wish to proceed under the corrected information.

Delivery responsibilities

Customers are responsible for providing accurate delivery details and checking that the item can safely fit through the delivery path and into the intended room. Building restrictions, lift bookings, access limitations, missed appointments, and incorrect addresses may lead to delays or additional charges.

Returns, exchanges & refunds

Returns, exchanges, cancellations, and refunds are handled according to the relevant Kadori policy pages and the specific circumstances of the order. Some products may be subject to supplier rules, delivery partner requirements, inspection outcomes, or return-handling charges.

Website use

You agree not to misuse the website, interfere with store operations, attempt unauthorised access, copy content for commercial use without permission, or submit false or misleading information.

Limitation of liability

To the extent permitted by applicable law, Kadori is not liable for indirect, incidental, or consequential losses arising from website use, delivery delays, failed access, product misuse, or circumstances outside our reasonable control. Nothing in these terms limits rights that cannot be excluded under applicable consumer law.