Refund policy
Return and refund policy
Kadori wants every piece to feel right in the room. Because furniture is bulky, delicate to transport, and often fulfilled through supplier and delivery partners, returns must be reviewed before approval.
Return window
You may request a return within 30 days of delivery. To begin, contact Kadori at support@kadorihome.com with your order number, item name, reason for return, and clear photos of the item and packaging.
Please do not send any item back without written return instructions from Kadori. Items sent without approval may be refused, delayed, or returned to sender.
Return eligibility
To be eligible, the item should be unused, clean, undamaged, unassembled beyond reasonable inspection, and packed safely in the original packaging where reasonably possible.
The following items may not be eligible for change-of-mind return:
- Final-sale, clearance, gift card, customised, personalised, or made-to-order items.
- Items that have been used, assembled, altered, stained, washed, repaired, or damaged after delivery.
- Items without adequate packaging for safe return transport.
- Products that do not fit because of unmeasured access routes, building restrictions, room constraints, or missed delivery requirements.
- Natural variation in wood grain, tone, fabric texture, stone pattern, or other material characteristics.
Return shipping, deductions, and restocking
For approved change-of-mind returns, the customer is responsible for return shipping, collection, repacking, storage, failed-delivery, and handling costs where applicable. Original delivery, assembly, storage, and special-handling fees are not refundable once incurred.
A 15% restocking fee may apply to approved change-of-mind furniture returns, delivery refusal, no-fit delivery, failed delivery, or returns requiring exceptional supplier or delivery handling. This fee is waived for approved damaged, defective, incorrect, or incomplete-item claims.
Damaged, incorrect, or incomplete items
Please inspect your order on arrival. If the item is damaged, incorrect, or incomplete, contact us within 5 days of delivery with your order number and clear photos of the item, packaging, shipping label, and issue.
Please keep all packaging until the case is resolved. Depending on the assessment, the remedy may include a replacement part, replacement item, repair support, exchange, partial refund, or full refund.
Refunds
Approved refunds are issued to the original payment method. Refunds are processed after the returned item or claim has been received, reviewed, and approved. Your bank, card issuer, or payment provider may take additional time to post the funds to your account.
Cancellations
If you need to cancel an order, contact Kadori as soon as possible with your order number. Orders may be cancelled free of charge before supplier processing, packing, dispatch, delivery scheduling, or custom preparation begins (usually within 24 hours).
Once an order has entered fulfilment, cancellation may no longer be possible or may involve costs already incurred. In those cases, the request may be handled under this return and refund policy.
If Kadori cannot fulfil an order because of supplier availability, delivery restrictions, listing error, or payment issue, we may cancel the order and issue an appropriate refund.
Nothing in this policy limits rights that cannot be excluded under applicable consumer law.